Frequently Asked Questions

You can find our most frequently asked questions about what to expect, what to bring and how much an appointment will cost below. If you cannot find what you’re after feel free to contact us via the form on this page or Contact Us. We are here to help!

According to the Australian Physiotherapy Association website, “Physiotherapy is a healthcare profession that assesses, diagnoses, treats, and works to prevent disease and disability through physical means. Physiotherapists are experts in movement and function who work in partnership with their patients, assisting them to overcome movement disorders, which may have been present from birth, acquired through accident or injury, or are the result of ageing or life-changing events.

Physiotherapy can help recover from injury, reduce pain and stiffness, and increase mobility. A physiotherapist can also help you prevent further injury by listening to your needs and working with you to plan the most appropriate treatment for your condition, including setting goals and treatment outcomes”.

Basically, if you are unsure, come and have a chat with one of our physiotherapists. If for some reason physiotherapy isn’t the required treatment at the time, for example, if you require intervention with a doctor or specialist, our physiotherapists can direct you in the right way and give you the appropriate advice to optimise your recovery

At the start of the appointment, the physiotherapist will sit down with you and have a chat about the injury to gauge an accurate understanding of the severity and nature of your complaint. You will then go through a series of movements and tests so the physiotherapist can accurately assess and diagnose your injury. From here, a course of treatment will be recommended and discussed. This will often involve a mixture of hands-on techniques (such as massage and joint mobilisations) and active rehabilitation (such as exercise). The first session will include an assessment, discussion on diagnosis, treatment planning and treatment.

We have one male and two female and physiotherapists at Parmelia Physiotherapy. All our physiotherapists are experienced and highly qualified health professionals. Through further study, higher degrees, on-going education, and sporting team associations, our physiotherapists are very well equipped to help diagnose, treat, and manage all types of sporting and musculoskeletal injuries and disorders. We offer a wealth of knowledge in Sports, Musculoskeletal, Occupational and Paediatric Physiotherapy.

For specific interests, see our “staff” section or call our front desk staff on 94395466 to see if we can help with your condition. We treat more than you think we do!

For a more detailed answer to this question, see our “services” section. Treatment will be along the lines of physical and conservative means.

Physiotherapy consults are typically 20 minutes. Extended consults are also available. The physiotherapist will assess you and deliver the most optimal treatment needed at that time, as well as discussing the most optimal treatment plan to manage your condition.

For new injuries or patients that have not attended our clinic before, the initial physiotherapy consult will last up to 40minutes. This gives our therapists more time to perform a thorough assessment for an accurate diagnosis.

No, you do not need a referral to see one of our physiotherapists. If you have a worker’s compensation or motor vehicle accident claim, or you are eligible for DVA, you need to see your doctor before attending our clinic. You may also be eligible for physiotherapy treatment covered by Medicare under the Enhanced Primary Care (EPC) program. Have a chat to your doctor to see if you are eligible for this.

For patients referred by their GP under an Enhanced Primary Care (EPC) plan, we will bulk bill the allocated appointments to Medicare without any out-of-pocket expense.

Unfortunately medicare does not fund treatment from allied health services for privately attending patients.

Is payment required at the time of my appointment?
Yes, payment is required on the day of service. We also offer HICAPs so rebates can be claimed for physiotherapy services at the time of payment. Check with your private health fund on rebate amounts.

Yes! We even have a HICAPS machine in reception for patients to claim rebates immediately. This means you will only be asked to pay a difference (if there is one) and you don’t need to worry about chasing up the insurers for reimbursement later.

This entirely depends on what cover you have signed up for. While we can provide treatment codes and current price lists, we recommend calling your private health insurer to find out exactly what you’re entitled to.

In order to optimise treatment, the area of complaint will be examined. Please come prepared with the appropriate clothing to have this assessment. For example, for a shoulder injury, a small singlet may be preferable and for a groin injury say, a small pair of shorts. A towel is usually draped over patients for comfort.

Please also bring any relevant scans or medical information that may help the treating physiotherapist and any relevant equipment/material associated with the injured body part. For example, an ongoing ankle issue may require the physiotherapist to assess your footwear.
Also remember that if you are presenting with a worker’s compensation or motor vehicle accident claim, or you are eligible for DVA or EPC (see “Do I need a referral?”), you need to see your doctor before attending our clinic and present with the required paperwork.

If you are using your private health insurance to help fund your consult, remember to bring your card!

We have plenty of parking available in the carpark directly out the front of our clinic.

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